Privacy Policy

Last Updated: January 8, 2026

Introduction

Zolingo ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Zolingo language learning mobile application (the "App").

Please read this privacy policy carefully. By using the App, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this privacy policy, please do not use the App.

Information We Collect

1. Account Information

When you create an account using Apple Sign In or Google Sign In, we collect:

Information Description Purpose
Email Address Your email from Apple/Google Account identification, communication
Display Name Your name from Apple/Google (if provided) Personalization
Profile Picture Your avatar from Apple/Google (optional) Personalization
Provider Type Whether you used Apple or Google Authentication
📘 Note

When using Apple Sign In, you have the option to hide your email address. Apple provides a private relay email address that forwards to your real email.

2. Learning Progress Data

We collect data about your learning activity to track your progress:

3. Vocabulary Data

We store vocabulary data that you create or save:

4. Subscription Information

When you subscribe to Zolingo Premium, RevenueCat (our payment processor) collects:

⚠️ Important

We do NOT have access to your payment method details (credit card, Apple Pay, etc.). All payment processing is handled securely by Apple through the App Store.

5. Device Information (Crash Reports)

We use Firebase Crashlytics to collect crash reports to improve app stability:

📘 Note

User IDs are anonymized using SHA256 hashing before being sent to Firebase. The original ID cannot be recovered from the hash.

6. Notification Preferences

If you enable notifications, we store:

7. Content Feedback

When you report issues with content, we collect:

We do NOT link content reports to your user account.

How We Use Your Information

We use the information we collect for the following purposes:

Core Functionality

Service Improvement

Communication

Data Storage & Security

Where Your Data is Stored

Data Type Storage Location Provider
Account & Progress Supabase Supabase Inc.
Subscription Data RevenueCat RevenueCat Inc.
Crash Reports Firebase Google LLC
Preferences On-Device Apple (iOS)

Security Measures

We implement appropriate security measures to protect your data:

Third-Party Services

We use the following third-party services that may collect information:

Supabase

Firebase Crashlytics (Google)

RevenueCat

Apple Sign In / Google Sign In

Data Retention

Data Type Retention Period
Account Data Until account deletion
Learning Progress Until account deletion
Vocabulary Lists Until account deletion
Crash Reports 90 days (automatic)
Content Reports Until resolved (admin review)

Your Rights & Choices

Access Your Data

You can view your learning progress, streak history, and vocabulary data within the App at any time.

Delete Your Account

You can permanently delete your account and all associated data:

  1. Open the App
  2. Go to Settings → Account
  3. Tap Delete Account
  4. Confirm deletion
🔴 Caution

Account deletion is permanent and cannot be undone. All your learning progress, streaks, and vocabulary lists will be permanently erased.

Manage Notifications

You can enable, disable, or change notification timing:

  1. Go to Settings → Notifications
  2. Toggle reminders on/off or change the time

Manage Subscription

To manage or cancel your subscription:

  1. Open Settings on your iPhone
  2. Tap your name at the top
  3. Tap Subscriptions
  4. Tap Zolingo to manage

Data Export

Currently, we do not offer a data export feature. This may be added in a future update.

Opt-Out of Crash Reporting

A crash reporting opt-out feature is planned for a future release.

Children's Privacy

Zolingo is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at support@zolingo.app, and we will delete that information.

Regional Compliance

GDPR (European Union)

If you are located in the European Economic Area (EEA), you have the following rights:

Legal Basis for Processing:

Data Transfers: Your data may be transferred to servers in the United States. We use Standard Contractual Clauses (SCCs) to ensure adequate protection.

CCPA (California)

If you are a California resident, you have additional rights:

Categories of Personal Information Collected:

We do NOT sell personal information. We do not share your personal information with third parties for their direct marketing purposes.

Brazil (LGPD), Canada (PIPEDA), Australia (Privacy Act)

We provide similar protections and rights to users in these jurisdictions as described in the GDPR section above.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

Your continued use of the App after changes are posted constitutes your acceptance of the updated Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy, our data practices, or to submit data requests (GDPR/CCPA), please contact us:

Email: support@zolingo.app

Summary

What We Collect Why Shared With
Email, Name, Avatar Account creation Supabase (storage)
Learning Progress Track your progress Supabase (storage)
Subscription Status Manage subscription RevenueCat, Apple
Crash Data Fix bugs Firebase (Google)
Notification Time Daily reminders Stored locally only
Content Reports Improve content Supabase (anonymous)

Key Points